Reflections on TLM 1010-Technical Communications

As we bring down the curtain on the TLM 1010 Technical Communications module, a lot of things has happened in a very short 20hour course module. Looking back reflecting on this module, I have discovered that I have so much more room for improvement in the aspects of technical communication. Having scored A’s during my polytechnic days for communication modules or any sorts of presentation, I went in being overconfident of my own skills always thinking how it was going to be an easy ‘A’ for the module. But to my surprise, things were not as easy as compared to polytechnic, report writing, APA style referencing, product summaries were things that I have never touched on and always thought when the time came it would come innately. 

From the very first assignment right till this very reflection assignment, I have learnt many valuable lessons and skills, from something as simple as writing a formal self-introduction e-mail to something as complicated as writing a persuasive product design proposal report but it was from the very first assignment onwards that I realize that I needed to put in a lot more effort.

Throughout the course module, working with different people was the one of the factors that kept the lessons spontaneous. By constantly switching groups, not only did we to learn how to adapt to each other while maintaining quality work, we also got to know each other better as classmates and the insights each of us have from our diverse background. We learnt about our strengths and weaknesses and compensated each other and I have better understood what working style suited me better.

The most challenging assignment would undoubtedly be the report writing. Report writing has always been my Achilles heel as I constantly have issues trying to comprehend it, but thankfully I had amazing teammates Sheryl and Wei Sheng who guided and brought me through this trial. Yet through the very same assignment there was the presentation where I breath a sign of relief as there was finally something of my forte. Coming from a performing arts background, every single presentation is always like a performance to me, a place to enthrall the audience while bringing a point across in a spectacular way. It was the place where I could compensate for my lackluster report writing skills. 

Looking back as we draw a close to the module, I have realized that I have learnt in 20 hours more than any other communications module I have taken during my polytechnic days. As humans, communication is a necessity and I am sure that everything that I have learnt in this module will be put to good use in future and overall, I have thoroughly enjoyed my time taking this module.


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Edit: Commented on Wei Sheng & Marilyn

Executive Summary for Design Report

This report provides a summary of the current product Hum, drawbacks, and an evaluation of the proposed solution. It explains the current features and functions of Hum and also discusses its lacking features and functions as an ideal Telematics product. The report also presents information about the three main components of Hum and how these work as a diagnostic telematics solution. Solutions to improve Hum are proposed and elaborated in the solution section, where the analysis is discussed. The analysis includes benefits and possible challenges that the solution may encounter. The report concludes that by improving Hum, the product will be able to improve user experience, safety and convenience.

Letter of transmittal

Date: 27 October, 2016

From: LIVE (Ian, Wei Sheng, Sheryl)

To: Brad Blackstone

Cc. Mitchelle Waaras

Subject: Letter of Transmittal

Dear Brad,

With reference to the letter of authorization, we thank you for having the opportunity to submit this report on the telematics product, Hum by Verizon. The report provides information about the product, possible improvements on it, and benefits of the improved product.

The product lacks important features such as navigation and voice control.

Once again, we are grateful for this opportunity to further assist in maximizing the industrial capacity by improving a telematics solution product.

Yours sincerely,

Wei Sheng on behalf of L.I.V.E